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About Me

My name is Steve and I operate my business out of Nicholasville, KY. I am a trained, licensed, and insured CompTIA A+ certified IT technician with 21 years of experience in hardware and software trouble-shooting and repair. My training and experience include all Microsoft operating systems and home/business networking.

In addition to years of hands-on experience in maintaining and problem-solving with Windows operating systems and related hardware, I have had extensive formal training and hold several industry-recognized certifications:

  • CompTIA A+ (Hardware/Software Technician)
  • CompTIA Network+ (Wired and Wireless Networking)
  • CompTIA Security+ (Systems Security)
  • MCSE: Security (Microsoft Certified Systems Engineer with Security)
  • MCSE (Microsoft Certified Systems Engineer)
  • MCSA: Security (Microsoft Certified Systems Administrator with Security)
  • MCSA (Microsoft Certified Systems Administrator)
  • MCP (Microsoft Certified Professional)
  • Dell Portables and Desktops
  • Toshiba Laptop
  • HP Desktop and Portable
  • Acer Laptops
  • Samsung Flatscreen Televisions

Experience

I have been repairing hardware and software issues on computers since 1999. My first computer experiences go back to the Atari age, card punch machines and DOS applications on 5-1/4" floppy disks and then later, countless repetitions of installing Windows 95/98 using Windows installation disks and boot floppies.

I know all versions of Windows 98, XP, Server, Vista, 7, 8, 10, and 11 like the back of my hand.

My formal training was with XP/Server and my experiences with installing, administering, troubleshooting, and tweaking those operating systems paved the way for my mastery of Vista, Windows 7/8/10/11 which are basically the same on the outside as XP but with prettier interfaces, some things in different places, different menus, and streamlined network/sharing options. 

I am highly experienced in Windows installations, settings transfer and tweaking.  I know what slows a computer down and I know what to do to speed it up, make it run smoothly, and access hard disk data quickly.  Because of my wide general experience, I am a quick study and can quickly figure out software applications I have never seen before.

Malware and virus removal are specialties of mine.  The real trick to effective and complete malware removal is knowing it well enough to not be dependent on automated cleaners which can actually cause further damage if used incorrectly.  I am highly experienced with identifying and removing different types of malware and reversing the resulting system changes which are rarely corrected by automated cleaners.

 

 


 


 
 


Formal
Education:

I am a graduate of Sullivan University's Microsoft Network Engineering Certificate program where I maintained and finished with a 4.0. This intensive program began with detailed technical hardware training, building computers from scratch from piles of parts, and systematic hardware troubleshooting. The training then evolved to hands-on training in designing/implementing/administering complex LAN and WAN networks, managing users in Active Directory and securing networks.



 

 
       

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